Privacy Policy

1. Our Commitment: No Selling or Brokering of Your Data

koinonia makes the following commitments regarding your personal information:

• We do not sell personal data.
• We do not rent, lease, or trade personal data.
• We do not act as a data broker.
• We do not share personal data with third parties for their own marketing or advertising purposes.
• We do not monetize personal information through data-sharing arrangements.

This commitment is fundamental to who we are.

2. Information We Collect

We collect information you provide directly, including:

• Account Information: name, email, password, phone number
• Profile Information: photo, bio, preferences
• Business Information: name, address, services, hours (business accounts)
• Transaction Information: payment details, booking history
• Communications: messages to businesses or support
• Content: reviews, photos, and other submissions

We also collect limited technical data (IP address, device type, browser, usage patterns) to operate and improve the Platform.

3. How We Use Your Information

We use information only to:

• Operate, maintain, and improve the Platform
• Process transactions and confirmations
• Communicate service updates and security notices
• Provide customer support
• Analyze usage trends and improve experience
• Prevent fraud, abuse, and misuse
• Comply with legal obligations

Marketing communications are sent only where permitted and with consent, and can be opted out at any time.

4. Limited Information Sharing

We share information only when necessary:

• With Businesses You Interact With to complete bookings, purchases, or communications
• With Service Providers (e.g., payments, hosting, email) who process data solely on our behalf under contractual confidentiality and security obligations
• For Legal Compliance when required by law or to protect rights and safety
• With Your Consent

Important clarification regarding third-party services: While koinonia carefully selects reputable service providers and requires them to safeguard personal information, their processing of data is governed by their own privacy and security practices. koinonia is not responsible for the independent policies or practices of third-party services that operate on our behalf.

We do not share data with advertisers or data brokers.

5. Data Security

We use industry-standard safeguards, including:

• Encryption in transit (TLS/SSL)
• Encrypted storage for sensitive data
• Access controls and authentication
• Security monitoring and audits
• Incident response procedures

No system is 100% secure. Users are responsible for maintaining strong passwords and protecting account credentials.

6. Data Retention

We retain personal data only as long as necessary for operational, legal, or compliance purposes.

Upon account deletion, data is deleted or anonymized within 30 days, unless retention is legally required.

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access
• Correction
• Deletion
• Portability
• Restriction or objection to processing
• Opt-out of marketing

Requests may be submitted to support@koinonia.live. We respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies for functionality and analytics. Browser settings may limit cookies, though some features may be affected.

9. Children's Privacy

koinonia is not intended for children under 13. We do not knowingly collect data from children under 13.

10. California Privacy Rights (CCPA)

California residents have rights to access, delete, and receive disclosures regarding personal information.

koinonia does not sell personal data.

11. International Data Transfers

Information may be processed outside your country of residence with appropriate safeguards in place.

12. Changes to This Policy

We may update this Policy periodically. Material changes will be posted with an updated date.

13. Contact

Email: support@koinonia.live